DISCLAIMER – P2DETAIL

Please read this disclaimer carefully before your appointment.

By booking with P2Detail, you agree to the following terms and conditions:

Deposits & Cancellations

All appointments require a non-refundable deposit to secure your slot. If you cancel your booking without rescheduling at least 48 hours in advance, your deposit will not be refunded. In the case of a mobile visit, deposits help cover fuel and travel time, and cancellations under 48 hours may result in additional charges.

If your vehicle is deemed unfit for service due to mechanical or safety issues, or you fail to disclose critical information (e.g., aftermarket modifications, repainted panels, etc.), your deposit will be retained to cover time and diagnostic inspection.

Payment Plans / Finance

If you have chosen to use a payment provider or finance option, this agreement is between you and the provider (not P2Detail). You will have received the terms directly from them, and any cancellations or refunds must be arranged through them. P2Detail will retain £50 to cover the time, labour, and inspection if we are unable to proceed with the detailing due to issues on your end.

Vehicle Condition & Risk

By booking with P2Detail, you confirm your vehicle is roadworthy, and you accept all risk associated with having cosmetic or aesthetic services performed on it. This includes but is not limited to paint correction, polishing, ceramic coatings, and deep interior cleaning.

We always carry out a visual pre-inspection. However, P2Detail accepts no responsibility for damage caused by poor previous repairs, aged paintwork, aftermarket wraps, stone chips, or weak clear coat that may react during detailing or washing processes.

Liability

While every care is taken during our services, P2Detail is not liable for:

• Failing parts or trim that come loose due to pre-existing wear

• Damage caused by poor prior repairs or concealed faults

• Electronic issues caused by water ingress on poorly sealed vehicles

If we believe that any part of the service cannot be performed safely (e.g. engine bay cleaning on older vehicles, excessive pet hair removal), we reserve the right to refuse or amend the service.

Warranty

P2Detail guarantees workmanship on detailing for 7 days post-service. This includes streak-free finish, basic protection performance, and attention to detail. If there is any concern, please contact us immediately within this period.

We do not offer warranty for:

• Coatings or sealants that degrade prematurely due to improper aftercare

• Damage from weather, bird droppings, or washing methods outside our control

• Issues arising from pre-existing defects or damage

Please follow our care advice provided post-service for best results.

Conduct

We ask customers to communicate any concerns directly with us before raising public complaints or social media posts. We are committed to resolving any issues amicably. False or slanderous claims may result in legal action.

Health & Safety

Please stay behind any designated safety zones while work is carried out, especially during machine polishing or use of loud equipment. For mobile visits, ensure there is clear access and safe working space for our team.

CUSTOMER AGREEMENT

By signing below, you confirm the following:

• The vehicle is safe and in suitable condition for detailing

• You accept all services at your own risk

• You have disclosed any relevant modifications, wraps, or issues that could affect the service

Customer Name: ___________________________________________
Address: ___________________________________________________
Tel: _______________________
Vehicle Reg: _______________________
Vehicle Make/Model: _________________________________________
Email: _____________________________________________________
Previous Modifications (wraps, repairs, protection films, etc):

Date: _______________________
Signed: _______________________

All personal data is kept confidential and will not be shared.